Privacy Policy

Last updated: 11th December, 2025

Casha Microfinance Bank

This Privacy Policy explains how Casha Microfinance Bank (“Casha”, “we”, “us”, “our”) collects, uses, stores, shares, and safeguards your personal information when you use our services.

1. Introduction

Casha processes personal data in accordance with the Nigeria Data Protection Regulation (NDPR), Nigeria Data Protection Act (NDPA), Central Bank of Nigeria (CBN) guidelines.

2. Information We Collect

  1. ○ Personal identification information
  2. ○ Financial and transaction data
  3. ○ Device and technical information
  4. ○ Biometric data
  5. ○ Support and communication data

3. How We Use Your Information

We use your information for identity verification, account management, transaction processing, fraud prevention, regulatory compliance, customer support, and service improvement.

4. Legal Basis for Processing

We process data based on consent, contract performance, legal obligations, and legitimate interests.

5. How We Share Your Information

We may share information with regulators, financial partners, technology providers, and in events of business restructuring. We do not sell your data.

6. Data Security

We use encryption, access controls, and industry-standard security protocols.

7. Data Retention

Data is retained while the account is active and for a minimum of 5 years after closure as required by law.

8. Your Rights

You may access, correct, delete, or restrict your data, withdraw consent, request portability, or lodge complaints with the NDPC.

9. Cookies and Tracking

We use cookies to enhance performance and analytics.

10. Cookies and Tracking

Services are not intended for persons under 18 without guardian consent.

11. International Data Transfers

Data may be transferred outside Nigeria with necessary safeguards.

12. Changes to this Policy

We may update this policy and notify users when significant changes occur.

13. Contact

Data Protection Officer (DPO),
Casha Microfinance Bank.

○ Email: info@cashabank.com

○ Phone: +234 9099922445

○ Address: No. 1, Block 5, Police Affairs Quarters, Phase IV, Kubwa, Abuja